Dyson Website Terms & Conditions of Sale

This page, together with the documents expressly referred to on it, tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in them.

You will be asked to confirm your acceptance of these Terms before being able to place an order. If you refuse to accept these Terms, you will not be able to order any Products from our site. You should print a copy of these Terms, or save them to your computer, for future reference.

1. Information about Us

1.1 We operate the website www.dyson.com.sg. We are Dyson Singapore Pte Ltd, a company registered in Singapore with our registered office at 2 Science Park Dr, #03-13/26 The Ascent, Singapore 118222

1.2 To contact us, please see our Contact us page.

2. Our Products

2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.

2.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 2% tolerance.

2.3 The packaging of the Products may vary from that shown on images on our site.

2.4 All Products shown on our site are subject to availability. We will inform you by email as soon as possible if the Product you have ordered is not available and we will not process your order.

3. Use of Our Site

3.1 Your use of our site is governed by our Terms of Website Use and Website Acceptable Use Policy. Please take time to read these, as they include important terms which apply to you.

4. How we use your personal information

4.1 We only use your personal information in accordance with our Privacy Policy. Please take time to read this, as it includes important information which applies to you.

5. If you are a Consumer

The following clause 5 only applies if you are a consumer.

5.1 If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.

5.2 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Nothing in these Terms will affect these legal rights.

6. How the Contract is formed between You and Us

6.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

6.2 After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean your order has been accepted. Our acceptance of your order will take place as described in clause 7.3 below.

6.3 We will confirm our acceptance to you by sending you an email that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.

6.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, or because of an error in the price on our site as referred to in clause 10.4 below, we will inform you of this by email and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

7. Your Consumer Right of Return and Refund

This clause 7 only applies if you are a consumer.

7.1 If you are a consumer, you have the right to cancel a Contract for the period set out in clause 7.2 below. This means that during that period if you decide you do not want to keep a Product due to any faults or issues, you can notify us of your decision to cancel the Contract and receive a refund. This does not affect your legal rights to cancel the Contract.

7.2 Your right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 days in which you may cancel, starting from the day you receive the Products.

7.3 To cancel a Contract, please call us at 1800 397 6674 or send an email to sgonline@dyson.com. You may wish to keep a copy of your cancellation notification for your own records. Your cancellation is effective from the date you spoke to us or sent us the email.

7.4 If you exercise your right to cancel, you will receive a full refund of the price you paid for the Products. We will process the refund due to you as soon as possible.

7.5 At Dyson we want you to be completely satisfied with the products you’ve chosen. If you are not satisfied or change your mind, you may return your product for a full refund by completing a claim within 14 days of receiving your order.

For Machines:

You may contact us by:

Phone: 1800 397 6674

Email: sgonline@dyson.com

You must return the goods in their original packaging along with all included accessories, attachments and bonus products (if any). If you have damaged, misused or otherwise failed to make reasonable care of the goods, we might not be able to accept the return.

For Formulations:

You may contact us by:

Phone: 1800 397 6674

Email: sgonline@dyson.com

Only sealed and unopened products purchased within 14 days are accepted for returns.

For both Machines and Formulations. You may walk-in to return the product at the following outlets with the order ID.

• Dyson Store Service Centre – Capitol - Capitol Piazza #01-15/16, 13 Stamford Rd, 178905

• Dyson Store Service Centre Jewel Changi Airport - 78 Airport Boulevard, 02-224/225 Jewel, Singapore Changi Airport, 819666

7.6 Details of your right to cancel and an explanation of how to exercise it are provided with the Dispatch Confirmation.

7.7 As a consumer, you will always have legal rights regarding cancellation in relation to Products that are faulty or not as described. These legal rights are not affected by anything in these Terms.

7.8 Dyson’s money back guarantee applies to products purchased on Dyson.com.sg.

At Dyson we want you to be completely satisfied with the products you’ve chosen. If you are not satisfied or change your mind, you may return your product for a full refund within 14 days of receiving your order.

You can contact us by:
• Phone: 1800 397 6674
• Email: sgonline@dyson.com

Our customer service team will help to arrange the return of your product, free of charge. You must return the goods in their original packaging along with all included accessories, attachments and bonus products (if any). If you have damaged, misused or otherwise failed to take reasonable care of the goods we might not be able to accept the return.

8. Delivery

8.1 Your order will be fulfilled by the estimated delivery date (and time slot if applicable) set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date. Please click here for Delivery Details.

8.2 Delivery will be completed when we deliver the Products to the address you gave us. If you select Click and Collect as your delivery option, please make a note of the location’s opening times, as indicated in your Order Confirmation Email.

8.3 The Products will be your responsibility from the completion of delivery.

8.4 You own the Products once we have received payment in full, including all applicable delivery charges.

8.5 We may not be able to do deliveries in areas with security restrictions such as Army Camps, immigration areas within Changi Airport and some off-shore islands.  You will be contacted by our delivery provider in the event such a situation arises.

9. Delivery Costs

We will deliver all products free of charge.

10. Price

10.1 The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of the Products are correct at the time of publication. However, if you discover an error in the prices of the Products you ordered, please see clause 10.4 below for what happens in this event.

10.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

10.3 The price of a Product includes Goods and Services Tax (GST) within the meaning of the Goods and Services Tax Act (Cap. 117A of Singapore) (where applicable) at the applicable current rate chargeable in the Singapore for the time being.

10.4 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products, we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

11. Payment and Pre-Order

11.1 Payment must be made by one of the following: Mastercard, Visa, American Express or Paypal. Payment for the products and all applicable delivery charges is in advance.

11.2 If you pre-order a product, order a product that is currently out of stock, or book a delivery slot in advance, Dyson and its payment partners will authorise or reserve a charge on your card for any amount up to the full value of the goods at any time between the order being placed and the goods being delivered. If the authorisation has expired or for any reason has failed, Dyson reserves the right to re-authorise up to the full amount, either before or after dispatch of the product. In which case, we will notify you via the email address provided during checkout. If we do not receive re-authorisation from your credit card issuer, we will contact you so that you can provide us with another payment method. If in the unlikely event that the price increases from when it was originally ordered, Dyson will contact the cardholder 7 days before re-authorising the card.

12. Our Liability if you are a Consumer

This clause 12 only applies if you are a consumer.

12.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.

12.2 We only supply the Products for domestic or private use. You agree not to use the Product for any commercial, business or resale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.3 We do not in any way exclude or limit our liability for:

1. death or personal injury caused by our negligence;

2. fraud or fraudulent misrepresentation;

3. any breach of the terms implied by section 12 of the Sale of Goods Act (Cap. 393 of Singapore) (title and quiet possession);

4. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act (Cap. 393 of Singapore) (description, satisfactory quality, fitness for purpose and samples); and

13. Events Outside Our Control

13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 13.2.

13.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, , subsidence, epidemic, or other natural disaster, or failure of public or private telecommunications networks, or impossibility of the use of shipping, aircraft, motor transport or other means of public or private transport.

13.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

1. we will contact you as soon as reasonably possible to notify you; and

2. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

14. Communications Between Us

14.1 When we refer in these Terms to “in writing”, this will include email.

14.2 If you are a consumer:

1. to initiate a cancellation in accordance with your legal right to do so as set out in clause 8.1, please contact us either by sending an email to sg.service@dyson.com or calling us at 1800 397 6674

14.3 If we have to contact you or give you notice in writing, we will do so by email.

15. Other important terms

15.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

15.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

15.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

15.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

15.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

15.6 If you are a consumer, please note that these Terms are governed by Singapore law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by Singapore law. You and we both agree to that the courts of Singapore will have non-exclusive jurisdiction.

16. Guarantee Details

16.1 All Dyson machines are covered by a full parts and labour guarantee. Full sized vacuum cleaners are covered for 5 years. Cordless vacuums, hair dryers, fans and purifiers for 2 years.

Batteries and accessories which have been bought separately are covered for 1 year. The Dyson guarantee does not cover reduction in battery discharge time due to battery age or use.

16.2 For full details of your Dyson guarantee, click here.

17. GST Number

GST number: 200517219H

18. Award-winning customer service

Expert customer service on WhatsApp and Chat in Singapore are available seven days a week from 9am - 9pm Monday to Sunday.

You may contact them by clicking on the icons below.