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For your Dyson R2 Nurovi™ Wash+Dry robot vacuum

Here you can find set-up guides, helpful tips and advice, how-to videos, your user manual and more.

Dyson R2 Nurovi Wash+Dry robot vacuum.

Requires the MyDyson™ app:

Download user manual

Download a PDF of the Dyson R2 Nurovi™ Wash+Dry robot vacuum user manual.

Download user manual

3 MB

Quick start guide: how-to videos

  • Dyson R2 Nurovi Wash+Dry robot vacuum and dock.
    Your Nurovi™ Wash+Dry robot

  • Dyson R2 Nurovi Wash+Dry robot vacuum and dock being assembled and set up.
    Setting up your robot

  • Dyson R2 Nurovi Wash+Dry robot vacuum dock.
    Setting up your dock

  • MyDyson app on a smartphone.
    Using the MyDyson app

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A Dyson robot expert guides a new robot owner through setting up their machine.

R2 Nurovi™ Wash+Dry robot: all how-to videos

Getting started

When cleaning your robot, please don’t use a dishwasher, detergents, polishes or air fresheners as this may damage your machine.

  • Dyson R2 Nurovi Wash+Dry robot vacuum with dock.
    Introducing your robot

    This step-by-step guide covers dock set up; connecting your robot to the MyDyson™ app; and mapping your home before your first clean.

  • Dyson R2 Nurovi Wash+Dry robot vacuum with dock and charger cable.
    Setting up your dock

    Before your first clean you will need to assemble the dock station, and choose the best location for it. (See the user guide for instructions.)

  • Dyson R2 Nurovi Wash+Dry robot vacuum cleaning a hard floor.
    Setting up your robot

    Once the dock is set up you should watch how to attach your robot's side sweeper, at which point your robot is ready for its first clean.

  • Power and home buttons on the Dyson R2 Nurovi Wash+Dry robot vacuum.
    Connecting your robot

    This video shows how to place your robot on the dock and add it to the app, so you can control, customise and monitor cleans from your phone.

  • Dyson R2 Nurovi Wash+Dry robot vacuum mapping a home before the first clean.
    Mapping your home

    Your robot needs to map your home before it can navigate effectively. Clear any loose items like cables and small objects, and leave room doors open.

  • Dyson R2 Nurovi Wash+Dry robot vacuum emerging from its dock.
    Starting a clean

    Starting a clean on the app lets you choose which rooms or areas your robot cleans, and customise the cleaning behaviour for each one.

  • Dyson R2 Nurovi Wash+Dry robot vacuum placed on a floor.
    Cleaning multiple floors

    This video shows you how to add and map a new level so that your robot can clean multiple levels of your home.

  • Dyson R2 Nurovi Wash+Dry robot vacuum dock with door opened.
    Post-cleaning maintenance

    Emptying the dock’s dust bin after every clean helps your robot maintain cleaning performance. This video shows you how.

  • Dyson R2 Nurovi Wash+Dry robot vacuum charges in its dock.
    Maintenance support

    Get help with maintenance and troubleshooting through the MyDyson™ app. If you need additional support you can also contact Dyson through the app.

MyDyson™ app features

Creating a map of your home with the MyDyson™ app lets your robot learn the layout, and gives you more control over how and where your robot cleans.

  • A home map on the MyDyson app.
    Create and manage your map

    Once you’ve created a map, you can split, merge and name each room to reflect your home’s layout.

  • Rooms set up on the MyDyson app.
    Customise your cleans

    Clean individual rooms. Choose vacuum or wash, or both. Change hydration levels. And much more.

  • Robot location on the MyDyson app.
    Live cleaning

    Track your robot’s location and check its progress in real time in the app. You can even view it in 3D.

  • An error shown on the MyDyson app.
    Troubleshooting

    The MyDyson™ app will alert you if your robot encounters an issue, giving you a step-by-step fix.

  • A previous clean is shown on the MyDyson app.
    Activity history

    After every clean your robot will share its activity history in the app, so you can see where it’s cleaned.

  • Troubleshooting guide on the MyDyson app.
    Maintenance and spares

    Use the app to monitor the condition of your robot. The app will alert you if replacements are needed.

Cleaning your machine

When cleaning your robot, please don’t use a dishwasher, detergents, polishes or air fresheners as this may damage your machine.

  • Video showing how to clean the robot filters.
    Cleaning the filters

    Washing your filters at least once a month helps maintain optimum performance.

  • Video showing how to clean the dock filter.
    Cleaning the dock filter

    Washing your filters at least once a month helps maintain optimum performance.

  • Video showing how to clean the robot brush bar.
    Cleaning the brush bar

    We recommend checking your brush bar at least once a month.

  • Video showing how to clean the robot side sweeper.
    Cleaning the side sweeper

    We recommend checking your side sweeper for dirt at least once a month. This video shows you how.

  • Video showing how to empty and clean the dock bin.
    Emptying and cleaning the dock bin 

    Help maintain your robot's performance by regularly emptying and cleaning the dock bin.

  • Video showing how to clean the dock’s dirty water tank.
    Cleaning the dock’s dirty water tank 

    Cleaning the dock’s dirty water tank prevents any odour or cleaning interruption.

  • Video showing how to replace the silver ion cartridge.
    Replacing the silver ion cartridge

    Keep your clean water tank working effectively by replacing the silver ion cartridge when needed.

  • Video showing how to empty and replace the dry bin assembly.
    Emptying and replacing the dry bin assembly

    This ensures your robot can continue cleaning your home without interruptions.

  • Video showing how to replace the robot battery.
    Replacing the robot battery 

    Learn how to safely remove and replace your robot’s battery.

  • Video showing how to pair your robot to a new dock.
    Pairing to a new dock

    Your robot is paired with its dock by default. If you're using a new dock, it may need to be paired again.

  • Video showing how to press the manual reboot button.
    Manual reboot button

    Only use this if instructed by a Dyson expert, as this will force the robot to initiate a full reset.

Troubleshooting videos

Use our videos below and in the MyDyson™ app to help guide you through issues your robot may encounter.

  • Video showing how to fix the Clean the wet cleaning pads error.
    Cleaning the wet cleaning pads

    Keep the Reuleaux pads clean to ensure your robot can effectively wash your floors.

  • Video showing troubleshooting for the Brush bar/lift stuck error.
    Brush bar stuck

    Check the brush bar for any debris, which could be stopping it from rotating.

  • Video showing troubleshooting for the Side sweeper stuck error.
    Side sweeper stuck

    Check the side sweeper for any debris, which could be stopping it from rotating.

  • Video showsing how to clean the robot filter.
    Cleaning the robot filter

    Keeping the robot filter clean will ensure that it continues to capture fine dust.

  • Video showing troubleshooting for the Wheels stuck error.
    Wheels stuck

    Check that your robot's wheels are free from debris and can move smoothly.

  • Video showing troubleshooting for the Line laser blocked error.
    Line laser blocked

    Keep the line laser clean and unobstructed to help your robot navigate.

  • Video showing troubleshooting for the LiDAR blocked error.
    LiDAR blocked

    Keep the LiDAR sensor clean and unobstructed to help your robot navigate.

  • Video showing troubleshooting for the Caster wheel stuck error.
    Caster wheel stuck

    Check that your robot's caster wheel is free from debris and can move smoothly.

  • Video showing troubleshooting for the Robot bin not fitted error.
    Robot bin not fitted

    Ensure the robot bin is correctly fitted and securely in place.

  • Video showing how to replace the robot battery.
    Wet cleaning pads stuck

    Check that your robot’s wet cleaning pads are free from debris and can rotate.

  • Video showing how to replace the robot battery.
    Replacing the robot battery 

    Learn how to safely remove and replace your robot’s battery.

  • Video showing troubleshooting for the Drop sensor obstructed error.
    Drop sensor obstructed

    Wipe your robot’s drop sensors to help it accurately detect drops.

Dock Issues

These troubleshooting video guides below, and in the MyDyson™ app, help you maintain your docking station.

  • Video showing how to remove the dock filter.
    Removing the dock filter

    Cleaning your dock filter regularly will help to maintain its performance.

  • Video showing how to resolve the Dock bin not fitted error.
    Dock bin not fitted

    Ensure the dock bin is correctly fitted and securely in place.

  • Video showing how to empty and replace the dry bin assembly.
    Emptying and replacing the dry bin assembly

    This ensures your robot can continue cleaning your home without interruptions.

  • Video showing how to fix the Dock dirty water tank full error.
    Dock dirty water tank full

    Emptying the dock dirty water tank ensures your robot can continue cleaning your home without interruptions.

  • Video showing how to fix the Dock dirty water tank not fitted error.
    Dock dirty water tank not fitted

    Ensure the dock dirty water tank is correctly fitted and securely in place.

  • Video showing how to fix the Dock clean water tank empty error.
    Dock clean water tank empty

    Refilling the clean water tank ensures your robot can continue to wash your floors.

Genuine parts and accessories for your product

  • Replacement side sweepers for a Dyson robot vacuum.
    Consumables

    Engineered to clean delicate surfaces and hard-to-reach places.

    Shop now

  • Dyson 02 Probiotic hard floor cleaning solution.
    Cleaning solutions

    Dedicated to removing spills, stains and dry dirt simultaneously.

    Shop now

  • Spare parts for a Dyson robot vacuum.
    Parts

    Engineered to capture dust and microscopic particles, which can build up over time.

    Shop now

  • Replacement battery for a Dyson robot vacuum.
    Batteries, chargers and docks

    Automatically empties and charges your vacuum. So there’s no need to touch the dust.​

    Shop now

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