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Support for your Dyson Spot+Scrub™ Ai robot

Here you can find set-up guides, helpful tips and advice, how-to videos, your user manual and more.

The Dyson Spot+Scrub Ai robot vacuum in its docking station.

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Whether you need quick answers or hands-on guidance, our Dyson experts are ready to help you get the most from your robot.
You can find:

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  • WhatsApp support: Message our robot experts directly, 9am–9pm daily.
  • A view of the underside of the Dyson Spot+Scrub robot vacuum from below.

    Set up requires connection to the MyDyson™ app

    This unlocks your robot’s intelligent features – mapping your home, choosing cleaning modes for each room, setting areas to avoid, smart scheduling and clean time estimates.

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    MyDyson™ app rated 4.5 out of 5 (App store, as of August 2025)

    Getting started

    Watch our video guides to help you set up your robot and docking station, and connect to the MyDyson™ app.

    The Dyson Spot+Scrub Ai robot vacuum cleans near its docking station.

    Set up your robot and docking station in four easy steps

    These four short videos help guide you through the set up and connection process.

    • The Dyson Spot+Scrub Ai docking station.

      Setting up your docking station

      Watch how to attach the ramp, add cleaning solution and fill with clean water, with advice on where to locate your docking station.

    • The Dyson Spot+Scrub Ai robot vacuum and docking station, unboxed and ready for assembly.

      Setting up your robot

      See how to attach your robot’s side sweepers and download the MyDyson™ app, if you haven’t already.

    • The MyDyson app on a phone screen.

      Connecting to the MyDyson™ app

      Watch how to charge your robot and connect to the MyDyson™ app, so you’re ready for your first clean.

    • The Dyson Spot+Scrub Ai robot vacuum returns to its docking station.

      Finishing a clean

      See how to empty your docking station’s dry debris bin and dirty water tank, ready for the next clean.

    User guide

    Download a PDF of the Dyson Spot+Scrub™ Ai robot user guide.

    User guide

    12.3MB

    Complete control – only with the MyDyson™ app

    Our app gives you access to your robot’s full range of features – in the palm of your hand.

    The Dyson Spot+Scrub Ai robot vacuum detects stains using Ai intelligence and a phone shows the machine on the MyDyson app.

    MyDyson™ app features

    Creating a map of your home with the MyDyson™ app lets your robot learn the layout, and gives you more control over how and where your robot cleans.

    • A floor plan of a home on the MyDyson app to control where the Dyson Spot+Scrub Ai robot vacuum cleans.

      Create and manage your map

      Once you’ve created a map, you can split, merge and name each room to reflect your home’s layout.

    • A floor plan of a home on the MyDyson app showing a zone with specific cleaning rules.

      Customise your cleans

      Clean individual rooms. Choose vacuum or wash, or both. Change hydration levels. Use Auto, Quick, Quiet or Boost modes. Or schedule a clean at night.

    • A floor plan of a home on the MyDyson app showing the current location of the Dyson Spot+Scrub Ai robot vacuum.

      Live cleaning

      Track your robot’s location and check its progress in real time in the app. You can even view it in 3D.

    • A troubleshooting video and guide on the MyDyson app.

      Troubleshooting

      The MyDyson™ app will alert you if your robot encounters an issue, giving you step-by-step fixes with visual and voice guidance.

    • An overview of the Dyson Spot+Scrub Ai robot vacuum on the MyDyson app.

      Activity history

      After every clean your robot will share its activity history in the app, so you can see where it’s cleaned.

    • The MyDyson app gives a maintenance report of the brush bar for the Dyson Spot+Scrub robot vacuum.

      Maintenance and spares

      Use the app to monitor the condition of your brush bar, wet roller, side sweepers and filters. The app will alert you if replacements or maintenance is needed.

    Maintenance and troubleshooting

    Watch our animated guides below on how to look after your robot and docking station.

    A view of the underside of the Dyson Spot+Scrub robot vacuum from below.

    Maintenance

    When cleaning your robot, please don’t use a dishwasher, detergents, polishes or air fresheners as this may damage your machine.

    • A 24hr icon with the docking station ramp.

      How to clean the dock’s ramp

      1. Remove your robot to a safe place.
      2. Pull the ramp upwards and unclip it from your docking station.
      3. Wash under running water, then wipe clean.
      4. Leave to dry for 24 hours. Click back into place.

    • A 24hr icon with the filter.

      How to clean the filters

      Wash monthly for best performance.

      1. Remove and tap over a bin to dislodge debris.
      2. Wash with warm water until the water runs clear.
      3. Shake firmly to remove excess water.
      4. Leave to dry for at least 24 hours. The filters must be completely dry before refitting.

    • A tap and 24hr icon with the dirty water tank of the docking station.

      How to clean the dock’s dirty water tank

      1. Remove the dirty water tank, empty the contents.
      2. Wash with warm water and detergent, then rinse.
      3. Wipe clean and leave to dry.
      4. Slide back into your dock until it clicks into place.

    • A tap and 24hr icon with the dirty water tank of the robot vacuum.

      How to clean the robot’s dirty water tank

      1. Remove the dirty water tank, empty the contents.
      2. Wash with warm water and detergent, then rinse.
      3. Wipe clean and leave to dry for at least 24 hours.
      4. Slide back into your robot until it clicks into place.

    • A tap and 24hr icon with the dry bin of the docking station.

      How to clean the dock’s dry bin

      1. Lift out the dry bin and hold over a waste bin.
      2. Slide the red button on the handle to empty.
      3. Use a damp, lint-free cloth to clean the bin.
      4. Make sure the bin – and the seals around the lid – are completely dry before refitting.

    • A tap and 24hr icon with the brush bar.

      How to clean the brush bar

      1. Remove the brush bar and any threads or hair.
      2. Wash under running water.
      3. Wipe or squeeze to remove excess water.
      4. Leave to dry for at least 24 hours. The brush bar must be completely dry before refitting.

    • A tap and 24hr icon with the wet roller.

      How to clean the wet roller

      1. Remove the wet roller and any threads or hair.
      2. Hold under running water and rub with detergent.
      3. Rinse, then squeeze out any remaining water.
      4. Leave to dry for at least 24 hours. The wet roller must be completely dry before refitting.

    • A tap and 24hr icon with the side sweepers.

      How to clean the side sweepers

      1. Unclip the side sweepers.
      2. Wash under running water.
      3. Wipe clean and leave to dry for at least 24 hours before refitting.

    Robot troubleshooting

    Use our videos below and in the MyDyson™ app to help guide you through issues your robot may encounter.

    • The Dyson Spot+Scrub Ai robot vacuum with the dry bin highlighted.

      Dry bin not fitted

    • The Dyson Spot+Scrub Ai robot vacuum’s brush bar.

      How to clear obstructions to the brush bar

    • The Dyson Spot+Scrub Ai robot vacuum’s wheels.

      How to clear obstructions to the wheels

    • The Dyson Spot+Scrub Ai robot vacuum’s wet roller.

      How to clear obstructions to the wet roller

    • The Dyson Spot+Scrub Ai robot vacuum’s side sweepers.

      How to clear side sweeper obstructions

    • The Dyson Spot+Scrub Ai robot vacuum’s dirty water tank highlighted.

      Dirty water tank not fitted

    • The Dyson Spot+Scrub Ai robot vacuum’s dry bin highlighted.

      How to replace the filter

    • The Dyson Spot+Scrub Ai robot vacuum’s drop sensors highlighted.

      How to clean the drop sensors

    • The Dyson Spot+Scrub Ai robot vacuum’s floor type sensor highlighted.

      How to clean the floor type sensor

    • The Dyson Spot+Scrub Ai robot vacuum’s camera highlighted.

      How to clean the HD camera

    • The Dyson Spot+Scrub Ai robot vacuum’s collision sensors highlighted.

      How to clean the collision sensors

    • The Dyson Spot+Scrub Ai robot vacuum’s infrared sensor highlighted.

      How to clean the infrared sensor

    • The Dyson Spot+Scrub Ai robot vacuum’s LiDAR sensors highlighted.

      How to clean the LiDAR sensors

    Docking station troubleshooting

    These troubleshooting video guides below, and in the MyDyson™ app, help you maintain your docking station.

    • The Dyson Spot+Scrub Ai docking station’s full dry bin.

      How to empty your dock’s dry bin

    • The Dyson Spot+Scrub Ai docking station’s dry bin.

      Dry bin not fitted

    • The Dyson Spot+Scrub Ai docking station’s clean water tank is filled with water.

      How to refill your dock’s clean water tank

    • The Dyson Spot+Scrub Ai docking station’s dirty water tank.

      Dirty water tank not fitted

    • The Dyson Spot+Scrub Ai docking station’s clean water tank.

      Clean water tank not fitted

    • The Dyson Spot+Scrub Ai docking station’s cleaning solution reservoir.

      How to refill your dock’s cleaning solution

    • The Dyson Spot+Scrub Ai docking station’s filter.

      How to replace your dock’s filter

    • The Dyson Spot+Scrub Ai docking station’s full dirty water tank.

      How to empty the dirty water tank

    Frequently asked questions

    The Dyson Spot+Scrub™ Ai robot has two filters – one in the robot and one in the docking station – for hygienic filtration that captures microscopic dust as small as 0.1 microns. We recommend cleaning the filters at least once a month to maintain optimum performance. Simply tap gently over a bin to remove any loose dust or debris, then rinse with warm water until the water runs clear. Always ensure the filters are completely dry before refitting as damp filters can damage your machine.

    The following parts on the docking station can be washed:

    • Filter
    • Dry bin
    • Dirty water tank
    • Clean water tank
    • Water filter
    • Ramp

    The following robot parts are washable:

    • Wet roller
    • Filter
    • Dirty water tank
    • Wet roller assembly
    • Side sweepers
    • Dry bin
    • Brush bar

    The various LED lights on the docking station indicate different statuses:

    • A flashing white light means the device is charging
    • A solid white light shows it’s fully charged
    • A flashing red light signals an error

    We recommend changing your water filter every 12 months. The water filter is located behind the dirty water tank in your docking station. To replace it, rotate the filter anticlockwise and pull it out. Insert the new water filter and rotate it clockwise to lock it in. You can buy replacement water filters from the Parts section of the Dyson website.

    Spare or replacement microfibre wet rollers can be purchased directly from the ‘Parts and accessories’ pages on the Dyson website. The following spare parts are available for the Dyson Spot+Scrub™ Ai robot:

    • Microfibre wet rollers
    • Set of brush bars
    • Set of filters
    • Dyson hard floor cleaning solution

    Only use genuine Dyson parts or you may damage your machine and invalidate your warranty.

    Dyson 02 Probiotic hard floor cleaning solution can be purchased from the ‘Accessories’ pages on the Dyson website.

    We recommend washing the dirty water tank in the docking station once a month to maintain hygiene.

    Replacement parts
    Keep your robot working at its hygienic best with genuine Dyson spare parts and accessories.

    The Dyson guarantee

    • 'How to' Logo

      'How to' videos

      To help you get the most from your machine. Quick and easy.

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      Helpful tips

      Tailored reminders that will keep your machine working at its best, for longer.

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      Exclusive owner benefits

      Priority access to previous of new Dyson technology, events and offers.

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      Expert advice. 7 days a week.

      Freephone and live chat. Open 8am-8pm Monday to Friday, 8am-6pm Saturday and Sunday

    • Parts and labour Logo

      Free Dyson parts and labour

      Replacement parts or repairs if something goes wrong during your guarantee period.

    • Hassle-free replacement L

      Hassle-free replacement

      If we can't repair your machine, we'll replace it while it's under guarantee. Fast.

    When you join MyDyson™ and register your machine, we can give you a tailored, complementary, direct service for your Dyson technology.