Live Support

Support for your Dyson Pure Cool Me™ personal purifier fan

 Dyson Pure Cool Me™ personal purifier fan

Free 2-year guarantee

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine.

Getting started

Your machine is simple to set up and use, so you can get started straight away. But if you'd like to see a step-by-step guide, watch our how-to video.

How to use your machine

  • Hand reaching out to refocus airflow of Dyson Pure Cool Me™

    Controlling your airflow

    To change the direction of airflow, place your hand on the dome. Slide the dome away from you to move the airflow upwards. And towards you to move the airflow downwards. You can use the remote control to quickly adjust airflow speed.

  • Dyson Pure Cool Me™ 70˚ oscillation

    Turning oscillation on

    Press the Oscillation button on your remote control to set your machine to rotate from side to side. It delivers airflow through a 70˚ range. Press the button again to turn oscillation off.

  • Woman in bed using her remote control to set her Dyson Pure Cool Me™ sleep timer

    Setting the sleep timer

    To cool yourself with purified air while you rest, press the Sleep timer button on your remote control. Then select the amount of time you want your machine to run for. Cycle through the remaining time options to cancel.

Understanding the LCD screen

The built-in LCD screen shows your airflow speed, modes and filter life. Some of the icons you might see displayed on your screen are shown below.

  • Dyson Pure Cool Me™ LCD screen showing airflow speed

    Airflow speed

  • Dyson Pure Cool Me™ LCD screen showing that oscillation is on

    Oscillation on

  • Dyson Pure Cool Me™ LCD screen showing sleep timer intervals

    Sleep timer intervals

  • Dyson Pure Cool Me™ LCD screen showing remaining filter life

    Remaining filter life

Maintaining your machine

You only need to change your filter after around 12 months, based on 12 hours use a day.1 The screen tells you when the filter is full and needs replacing. Or to see remaining filter life at any time, press the Information button on your remote control.

Replacement filters

You can get a replacement filter for your personal purifier fan directly from Dyson.

Dyson Pure Cool Me™ filter

Useful tips

Clean your machine

To always get the best performance from your machine, it's important to regularly clean it. Brush the outside with a soft brush, and use a soft, dry, lint-free cloth to clean the ball and dome. For more information about cleaning your machine, you can download its user manual.

Dock your machine

Your remote control attaches magnetically to the front of your machine. So it's always to hand when you need it.

Frequently asked questions

Your personal purifying fan is recommended for use on desktops, bedside tables, and side tables – near where you sit.

This machine is designed to deliver air directly to you, rather than to the whole room.

It's not connected, so doesn’t report to the app. However, information is displayed on the LCD screen – including fan speed, filter life, oscillation and the sleep timer.

It will need to be changed after 12 months, based on 12 hours use a day.1

User manual

Download your Dyson Pure Cool Me™ personal purifier fan user manual.

The Dyson guarantee

  • 'How to' videos

    To help you get the most from your machine. Quick and easy.

  • Expert advice. 6 days a week.

    Freephone and live chat. Open 9am - 9pm Monday to Friday, 9am - 5pm Saturday. Closed on Sundays and public holidays.

  • Free Dyson parts and labour

    Replacement parts or repairs if something goes wrong during your guarantee period.

  • Hassle-free replacement

    If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast.

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.

To activate your guarantee please call us on:


1800 3976674

¹Requires device to run app, Wi-Fi or mobile data, Bluetooth 4.0 support, and iOS version 10 or Android version 5 (or above). Standard data and messaging rates may apply.