Support for your Dyson Pure Cool Me™ personal purifier fan
Free 2-year guarantee
We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine.
Your machine is simple to set up and use, so you can get started straight away. But if you'd like to see a step-by-step guide, watch our how-to video.
How to use your machine
Controlling your airflow
To change the direction of airflow, place your hand on the dome. Slide the dome away from you to move the airflow upwards. And towards you to move the airflow downwards. You can use the remote control to quickly adjust airflow speed.
Turning oscillation on
Press the Oscillation button on your remote control to set your machine to rotate from side to side. It delivers airflow through a 70˚ range. Press the button again to turn oscillation off.
Setting the sleep timer
To cool yourself with purified air while you rest, press the Sleep timer button on your remote control. Then select the amount of time you want your machine to run for. Cycle through the remaining time options to cancel.
Understanding the LCD screen
The built-in LCD screen shows your airflow speed, modes and filter life. Some of the icons you might see displayed on your screen are shown below.
Sleep timer intervals
Remaining filter life
Maintaining your machine
You only need to change your filter after around 12 months, based on 12 hours use a day.1 The screen tells you when the filter is full and needs replacing. Or to see remaining filter life at any time, press the Information button on your remote control.
You can get a replacement filter for your personal purifier fan directly from Dyson.
Clean your machineTo always get the best performance from your machine, it's important to regularly clean it. Brush the outside with a soft brush, and use a soft, dry, lint-free cloth to clean the ball and dome. For more information about cleaning your machine, you can download its user manual.
Dock your machineYour remote control attaches magnetically to the front of your machine. So it's always to hand when you need it.
Frequently asked questions
Your personal purifying fan is recommended for use on desktops, bedside tables, and side tables – near where you sit.
This machine is designed to deliver air directly to you, rather than to the whole room.
It's not connected, so doesn’t report to the app. However, information is displayed on the LCD screen – including fan speed, filter life, oscillation and the sleep timer.
It will need to be changed after 12 months, based on 12 hours use a day.1
Voice control. All you have to do is ask.
Using your purifier is even quicker and easier with a compatible voice service like Google Assistant or Apple's Siri. You can enable the Dyson skill, or set this up via the Dyson Link app. Find out more about voice control.
Control all of your connected purifiers with Google or set a routine to automate how your machine works with other devices in your home. Just say “Hey Google” to get started.
Connect your Dyson machines to Siri Shortcuts and you’ll be able to control them with your voice, on your Apple device.
Try using these voice commands:
"Alexa, ask Dyson to increase fan speed."
"OK Google, ask Dyson to start oscillating."
"Hey Siri, ask Dyson to turn on Night mode."
* Requires a compatible voice service. Voice control excludes lighting. Siri shortcuts not compatible with Dyson robot vacuums.
The Dyson guarantee
'How to' videos
To help you get the most from your machine. Quick and easy.
Tailored reminders that will keep your machine working at its best, for longer.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
The Dyson helpline is open Monday - Friday from 8am to 8pm and Saturday - Sunday from 8.30am to 4pm AEST.
Free Dyson parts and labour
Replacement parts or repairs if something goes wrong during your guarantee period.
If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast.
We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.
To activate your guarantee please call us on:
¹Requires device to run app, Wi-Fi or mobile data, Bluetooth 4.0 support, and iOS version 10 or Android version 5 (or above). Standard data and messaging rates may apply.