Live Support

Support for your Dyson Pure Cool Cryptomic purifying fan

Dyson Pure Cool Cryptomic purifying fan

Here you can find helpful tips, frequently asked questions, your user manual and more.

Activate your guarantee

You can get support that's tailored to you, owner exclusives and more when you register your machine.

Getting started

Watch how to quickly get up and running with our step-by-step guide.

Connecting your machine

Follow these three simple steps to connect your machine to the Dyson Link app.

  • Step 1

    Download the Dyson Link app, open it and select 'Add machine' from the menu. Then select your machine.

  • Step 2

    Hold your mobile device next to your machine's display. This will allow your machine to detect your device.

  • Step 3

    Press the Standby button on your machine to activate the pairing process. Then follow the on-screen instructions to complete connection set-up.

Download the Dyson Link app

User manual

Download your Dyson Pure Cool Cryptomic purifying fan user manual.

6.3MB

Using your machine

Understanding your LCD screen's icons


The icons on the built-in LCD screen show you which pollutants are present, reporting them in real time. They also tell you about filter life.

  • Indoor Air Quality Index (AQI)

    Shows your air quality over the last 12 seconds, or over the last 24 hours.

  • Particulate matter PM2.5

    Shows microscopic particles smaller than 2.5 microns, including smoke, bacteria and allergens.

  • Particulate matter PM10

    Shows particles smaller than 10 microns, including pollen, dust and pet dander.

  • Volatile Organic Compounds (VOCs)

    Shows gases released from a wide range of sources, such as aerosol sprays and air fresheners. They include formaldehyde and benzene, household fumes and odours.

  • Nitrogen Dioxide (NO2)

    Shows oxidising gases such as NO2, released by combustion. Includes cigarette smoke, car emissions, candles and gas stoves.

  • Filter life

    Shows how much filter life remains on the combination filter. So you know when to replace it.

Understanding pollutant levels

When a pollutant causes the air quality to drop, the relevant icon will appear on the LCD screen. The coloured bar on the left of the screen will indicate how much of the pollutant is present, and will continually update as your machine purifies the air.

  • The LCD screen's icons showing different levels of pollutants

    Good

    When the green section of the coloured bar is highlighted, your machine is detecting a very low level of the type of pollutant.

  • The LCD screen's icons showing different levels of pollutants

    Fair

    When the yellow section of the coloured bar is highlighted, your machine is detecting a moderate level of the type of pollutant.

  • The LCD screen's icons showing different levels of pollutants

    Poor

    When the orange section of the coloured bar is highlighted, your machine is detecting a high level of the type of pollutant.

  • The LCD screen's icons showing different levels of pollutants

    Very poor

    When the red section of the coloured bar is highlighted, your machine is detecting a very high level of the type of pollutant.

  • Auto mode

    In Auto mode, your machine monitors and responds to air pollution. When it detects pollutants, it automatically projects purified air.

  • Oscillation angle

    You can set the oscillation angle of your purifying fan, from 45° to 350°.

  • Airflow speed

    Choose from 10 different fan speed settings, and switch between front projection and Diffused modes.

  • 7-day scheduling

    Choose when you want your machine to be on and off, up to seven days in advance, with the Dyson Link app.

  • Night mode

    For the quietest settings and a dimmed display, set your machine to Night mode using your remote control.

  • Sleep timer

    Using your remote control, choose when you'd like your machine to turn off. Select a time between 30 minutes and 8 hours.

Maintaining your machine

You can find out how to monitor and replace the combination filter in our video guide. Your Dyson Cryptomic™ filter is permanent, so you don’t need to change it.

The Dyson guarantee

  • 'How to' Logo

    'How to' videos

    To help you get the most from your machine. Quick and easy.

  • Advice Logo

    Expert advice. 6 days a week.

    Freephone and live chat. Open 9am - 9pm Monday to Friday, 9am - 5pm Saturday and Sunday.

  • Parts and labour Logo

    Free Dyson parts and labour

    Replacement parts or repairs if something goes wrong during your guarantee period.

  • Hassle-free replacement Logo

    Hassle-free replacement

    If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast.

Talking to us is easy.

You can call us
1800 397 6674
Email us
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We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.